Refund policy

1. Product Quality

In establishing that a Product was damaged or spoiled on delivery to you, we may require photographic evidence and/or a sample of the damaged or spoiled Product.

If FED. agrees that a Product was delivered to you in a damaged or spoiled condition, FED. shall, at your request, credit the value of the relevant Product to you. We will credit you by either crediting your credit card or alternatively crediting your account balance in your online account. Any credit applied to your account will be valid for up to twelve (12) calendar months, is no-transferable and cannot be exchanged or refunded for cash.

2. Cancellations 

The cut off day for cancellation of a fresh subscription order delivered on SUNDAY or MONDAY is Tuesday of the week prior by 10pm

If you do not wish for any such Product to be re-delivered: 

FED, at our sole discretion, may refund the value of that Product (as at the date on which the Product was ordered); and
FED. reserves the right to charge the Customer a reasonable cancellation fee for the cancelled order.

3. Subscription payments:

Payment for your first FED. Weekly or ongoing Boxes is due, and will be invoiced and deducted or debited from your credit card at the next billing run in the week preceding your selected delivery date, being either Saturday (for Monday deliveries) or Monday (for Sunday deliveries) from 10pm onwards.

The name that will appear on your credit card statement will be FED. Payment for As You Go orders and care boxes are one-off and do not involve ongoing and regular purchases. Payment for these will be deducted or debited from your credit card, immediately following placing your order with us.

4. Incorrectly delivered product:

If any product or box delivered does not correspond with that ordered you can:

Keep the incorrectly-delivered Product or Box, in which case no adjustment will be made to the payment due from you; or reject the Product or Box, in which case: in the case of an incorrectly delivered Product, FED. will refund the value of the Product that was originally ordered; and in the case of an incorrectly delivered Box, FED. will either replace that Box within a reasonable time or refund the value of the Box that was originally ordered.

We will refund you by either crediting your credit card or alternatively crediting your account balance in your online account. Any credit applied to your account will be valid for up to twelve (12) calendar months, is non-transferable and cannot be exchanged or refunded for cash.

If you choose to reject an incorrectly-delivered Box FED. reserves the right to collect the incorrectly-delivered Box from you. If you are unable, or refuse, to deliver up the Box when requested, or deliver the Box in a different state (e.g., with some Products missing or partially consumed) than the state in which it was delivered to you, FED. reserves the right to charge you for that Box.

4. Customer liability

You are liable for every order made under your Login which has not been cancelled or skipped.

5. Accessibility, safety and deemed delivery

You must ensure that your Delivery Point is easily accessible to FED. delivery person, and that it is safe for our delivery person to enter your premises in order to complete the delivery. If in our delivery person's opinion the Delivery Point is inaccessible or unsafe to deliver, you will be contacted to make alternative arrangements. We reserve the right to charge you an additional fee in respect of any deliveries repeated. If alternative arrangements acceptable to FED. are not reached, we will be relieved of our obligation to deliver the Box but you will be liable for payment for it in full.

In the situation where it is safe to complete delivery but there is no person present to take delivery, the Box will be left at the Delivery Point and be deemed to have been delivered at that point in time. Once delivered you are responsible for all meals. Our meals are packaged in insulated packaging which is designed to keep items chilled, but depending on the season and temperature at the time of delivery, we recommend unpacking your items as soon as possible to maintain freshness.

6. Ownership and risk
Ownership, responsibility and risk in the Products shall pass to the Customer on delivery to the Delivery Point.

6. Delivery times
FED. uses a third party logistics provider to make deliveries and aims to deliver between the hours of 8am and 8pm. We will endeavour to deliver goods between the agreed delivery times but, to the maximum extent permitted by law we will not be held liable for deliveries that occur outside of the stated delivery hours.

If FED. considers that the delivery of your order is likely to be substantially delayed, FED. will contact you (via one of the contact methods detailed in your account) to arrange an alternative delivery. If that timeframe of that delivery is unacceptable to you, you may decline to accept it and FED. will credit you with the cost of that Box .

Where the Delivery Date falls on a public holiday, we reserve the right to deliver on the next working (non-public holiday) day and will endeavour to notify you at least 36 hours before the relevant Delivery Date.