Privacy policy

We value our relationship with all of our customers and we are committed to respecting your privacy and meeting our privacy obligations.

This privacy policy ("Policy") sets out how we collect, use, store and disclose your personal information. When we refer to "we", "our", "us" in the Policy, we mean The Virtual Cooking Company trading as FED.

SECTION 1 – WHAT INFORMATION DO WE COLLECT

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

Email communications, your communications with us over social media and your written communications with us;

Details of the products or services you have purchased from us;

Your preferences concerning our products and services, such as feedback surveys or meals that you have chosen.

Names and preferences of family members, for example if you are a schools customer, for the purposes of delivering those meals to the recipient.

SECTION 2 – WHAT HAPPENS WHEN YOU USE OUR SITE

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Our website may also collect information through the use of "cookies" in order to provide better customer service. "Cookies" are small files that websites place on your computer to identify you and enhance the website experience. You may set your browsers to provide notice before you receive a cookie, giving you the opportunity to decide whether to accept the cookie. You can also set your browser to turn off cookies. However, if you do so, some areas of our website may not function properly.

SECTION 3 - WHAT DO WE DO WITH YOUR INFORMATION?

We use your personal information:

• to process your orders and administer your account;
• so that we can let you know about other products that may be of interest to you
• to improve or update our services, products and our website
• to contact you in relation to your enquiries

By providing your email address or mobile phone number, you consent to us sending you information about our service and products which may be delivered via each of these mediums.

We may also send you newsletters or other information we think you may be interested

Information regarding how you use our website may be used to help improve our business, offer, services and our website.

The personal information we collect will never be sold, traded or leased to any unrelated third party, except:

• where you have authorised us to do so;
• to third parties we use to help provide our products and services. For example, our delivery agents, marketing companies, credit checking or debt collection agencies (including your bank) website usage analysis agencies for the purposes set out in this Policy;
• for the purposes of any sale, transfer or assignment of any part of our business or our entire business;
• if we are required or permitted by law to disclose such information;
• where it is necessary to assist an adjudicator to resolve a complaint you make about us;
• to meet our legal obligations or where we are entitled to under the Privacy Act or any other law. For example, where disclosure is to a law enforcement agency that is entitled to such information under its statutory powers.

SECTION 4 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@getfed.co.nz or mailing us at:
FED. Unit B2, 35 Keeling Road, Henderson, Auckland

SECTION 5 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 6 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 7 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 8 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION9 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart._secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 10 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 11 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@getfed.co.nz or by mail at getfed.co.nz
[Re: Privacy Compliance Officer]
Unit B2, 35 Keeling Road, Henderson, Auckland